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Please note: a very limited number of accounts are formatted so that street number is included in the street name field. If your search does not return the expected account(s) please try entering street number and street name together in the street name search field.
Leaving street number blank and entering just the street name will return ALL accounts on that street. This may be helpful if uncertain of the exact street number of the service address.
Clicking on the Submit Payment button will take you to a secure payment site hosted by Chase Bank, one of the industry leaders in online payment processing. No banking information is shared with, or retained by the City of Grand Rapids.
Please note: due to banking regulations we are unable to provide the full account number. If paying by eCheck you will be required to provide the full water service account number. Credit card payments do not require entering water service account number.
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(The water service address may vary from the parcel number address. Also, two or more water service accounts may be on one water service address).
As of August 30, 2011 all existing customers have been issued a new 7 digit, numeric Account Number. You will need to know this new account number if paying by eCheck.When inputting your account number, do not input the “WS” that is included on bills in front of the 7 digit numeric account number.