Speed, Efficiency & Convenience
Citizens can interact through computers, to their government at any time, at any location. Public sites can be a powerful tool. With surveys, the government has the opportunity to follow citizens to monitor satisfaction about the services they recieve. Access to files and information can be stored in databases versus hard copies stored in various locations. Individuals no longer have to be mobile to be active in government and can be in the comfort of their own homes.
See the links below for information about what the City of Grand Rapids is doing to evolve into a more transparent and efficient government where citizens can be a prominent contributor to the government that is there to server them.