Joellen Thompson
Water System Manager |
Mission Statement
Produce and deliver excellent water to our customers that will protect public health, support the economy, protect life and property from the threat of fire and contribute to overall quality of life.
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Water Customer Service
8:00 AM - 4:00 PM (616) 456–3200
24 Hour Water Emergency: (616) 456-3249
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GR Water System Current Information
Water Main Breaks Reported
Water Shut off for Routine or Emergency Maintenance
Discolored Water: Fire Hydrant Flushing Schedule
Lake Michigan Filtration Plant Daily Pumpage & Water Temperature
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Customer Satisfaction Survey
How did we do? Please let us know by participating in our quick Customer Satisfaction Survey. Your feedback will help us ensure we're meeting your needs and providing excellent customer service. Please complete a survey each time you interact with us. Thank you for taking time out of your busy schedule to let us know how we're doing.
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City of Grand Rapids Water System Staff are flushing over 7,000 fire hydrants throughout the City. Flushing of these hydrants may stir up residual sediment. This water is safe to drink but may be temporarily discolored. If you experience discolored water due to fire hydrant flushing, run the water at your outside faucet or laundry sink. Run the water for 5 to 10 minutes to clear the discolored water in your water service lines. If you still have issues or questions, please contact Water Customer Service: 456-3200 or watercs@grcity.us.
Click here for to see if you are in a hydrant flushing area
Click cancel if asked for a user name/password & the spreadsheet will open
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CONTACT US
Water Customer Service
(616) 456–3200
watercs@grcity.us
* Please do not report water emergencies via e-mail
24 Hour Water Emergency: (616) 456-3249
1101 Monroe Ave. NW.
Monday - Friday, 8:00 a.m. - 4:15 p.m.
Fax: (616) 456 - 4466
Meter Change Appointments: (616) 456-3200
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Water Meter Maintenance (contractors, meter bars, schematics, and meter setting questions)
(616) 456-3249
1101 Monroe Ave. NW.
Second floor, Water Business Office
Monday - Friday, 8:00 a.m. - 4:15 p.m.
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Water System Administration & Engineering
1900 Oak Industrial Drive
Office Hours: 7:00 a.m. - 3:30 p.m.
Phone: (616) 456 4680
Fax: (616) 456-3138