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    Start Water or Sewer Service (Open an Account)
    We welcome you as a customer. Whether you have just moved into the City's water service area or simply relocated, we hope the following information will be helpful. Our job is to serve you and we take it seriously.


    Click the box for new account sign up form and information

    Closing an existing account
    To close a current water or sewer account, you will need to contact the Water Customer Services, Monday through Friday, from 8 a.m. to 4:15 p.m., excluding city holidays, at 311 or (616) 456-3000, or come to our office.
    Contact Information
    Phone: 311 or (616)456-3000
    Fax: (616)456-4466
    Address: 300 Monroe