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    leaky wall

    Have you received an unexpected water bill because of a recent plumbing leak? We know a leak can be a costly surprise for homeowners and tenants.  For example, a dripping faucet can lose up to 180 gallons and a leaky toilet can use 90,000 gallons of water in a month. Over a three-month period, even these small leaks can add $200 or more to your water and sewer bill.  To avoid surprises on your water bill and conserve water, perform regular leak checks in your home. Here are a few quick tips:
    Toilets : Place a few drops of food coloring into the tank after it has filled and quieted, and watch for color to appear in the toilet bowl.  If there is a leak, then color should appear within 15-30 minutes.  Two common leak sites are at the overflow pipe and the flapper valve. It's usually a cheap fix, but if you aren't comfortable doing the work yourself, you may want to contact a licensed plumber.


    Faucets: Check faucets for leaks at the faucet head and seepage at the base and its connections.  A leaking faucet is commonly the result of a bad rubber washer. Again, if you do not feel comfortable making repairs yourself, you may want to contact a licensed plumber.


    Underground Leaks: It's important to know that the underground service line, running from the curb stop at the property line to the water meter, is the property owner's responsibility. Leaks in underground plumbing can be caused by many different factors but here are a few signs that you may have a service-line leak:

    -Wet spots in landscaped areas and/or water pooling on the ground surface.

    -An area that is green, moldy, soft, or mossy surrounded by drier conditions.

    -A notable drop in water pressure/flow volume.

    -A sudden problem with rusty water or dirt or air in the water supply

    -An irrigated area that is suddenly brown/dead/dying when it used to be thriving. This is because water pressure is too low to enable  distant heads to pop up properly.

    -Heaving or cracking of paved areas.

    -Sink holes or potholes.

    -Uneven floor grade or leaning of a structure.

    -Unexplained increase in water use on your bill, consistently high water use, or water use that has been climbing at a steady rate for several billing cycles.


    If any of these conditions exist at your facility or home, you may have a leak.  If you suspect a leak, you may need to hire a professional leak detection company to pinpoint its exact location and a contractor to perform the repairs. If your leak is severe and you need the water off to prevent property damage, call 311 or 616-456-3000.

    Residential Leak Credit: If high use results from a leak, a leak credit may be granted. Water Leak Credit Application​
    Remember, it is your responsibility to make sure all leaks are repaired in a timely manner.  The City of Grand Rapids Water System is responsible for the main water line and the meter itself.  Leaks on the City's line do not affect the charges on your water bill.