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    Email  •   24-Hour Number  (616)456-3290
    Office Hours  7:30 am - 5:00 pm, Monday - Friday
    Office Address 50 Ottawa Ave. NW, Grand Rapids, MI 49503​ 

    Frequently Asked Questions

    What are my options other than driving to Grand Rapids?

    Grand Rapids has nearly 80 miles of on street bike lanes. There are a number of bus options, including the Silver Line and other bus routes. View the Silver Line Route Map (PDF) route or for more information on public transportation.

    Where can ​motor coaches and buses park?

    All Buses, Coaches are encouraged to park at the Scribner Lot between Pearl and Bridge, or on Mt. Vernon St. between Douglas and Lake Michigan Drive.

    Where should I park for events at Van Andel Arena?
    There are many parking options if you are going to the Van Andel Arena for an event, but the best options depend on what day and time your event takes place. Take a look at our Parking Rates and Locations page. Our map features information about our Free DASH shuttle that you can use to save money during the week. You can make your choice by balancing how much you would like to pay with how far you would like to walk to get to your destination.

    Can you help me locate the best place to park?
    If you need assistance, we have extra traffic personnel during these events who will be happy to direct you to the closest available parking area. Call the 24 hour line listed above.

    My DASH bus should be here, but it’s not. Where is it?

    If you would like to track the location of the DASH buses on your route, you can go to the RapidConnect​ app, and select the route you are looking for, and see the bus in real-team. 

    What is the DASH?

    The DASH is a free shuttle service we provide in the downtown. Check out our DASH Service Information page. If you’d like to speak with someone about the DASH, please contact 311 or (616) 456-3290.


    I can see that there are open parking spaces in this parking facility, why am I not able to park here without a parking card?

    Mobil​e GR and Parking Services has an obligation to provide parking spaces to our monthly parking customers. These customers are downtown employees, college students, and residents whose monthly fees are associated with their access. 

    Parking spaces will be held out of daily, hourly, or event parking to accommodate these customers. If an access only parking card sign is out, check with traffic personnel for the next available parking location.


    What holidays are meters NOT enforced?

    The City of Grand Rapids Mobile GR and Parking Services Department will observe the following holidays:

    • New Years' Day
    • Martin Luther King Jr. Day
    • Presidents Day
    • Memorial Day
    • Independence Day (Fourth of July)
    • Labor Day
    • Veterans' Day
    • Thanksgiving Day
    • Day after Thanksgiving
    • Christmas Eve
    • Christmas Day

    When are Parking Services personnel available?

    For general questions, our offices are open Monday-Friday from 7:30 am to 5:00 pm. 

    For parking customer assistance, contact our 24 hour line in the contact information above. 


    What customer assistance services do you provide?

    Check out our customer assistance webpage.

    ​How do I sign up for a City monthly parking card?

    Check out our Monthly Parking webpage.

    Where can I find loading zones in Grand Rapids?
    There are many loading zone locations scattered throughout the city of Grand Rapids. Check out our Loading Zone Map ​for locations. You can only be parked for a period of 20 minutes.