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     Email  •   24-Hour Number  (616)456-3290
    Office Hours  7:30 am - 5:00 pm, Monday - Friday
    Office Address 50 Ottawa Ave. NW, Grand Rapids, MI 49503
    Customer Assistance Services
    Think roadside assistance of our downtown parking facilities

    Available All Day, Every Day
    We provide our Customer Assistance Services 24 hours per day, 7 days per week. These services are available to you when you use any of our parking facilities in the downtown area. We do not currently offer these services in our neighborhood lots.  

    Services Provided
    Think of us as the parking facility equivalent​ of roadside assistance. Our friendly Parking Services Officers are here to help! All of the services are free* for our parking customers in downtown ramps and lots. 
    • Flat tire? ​​​We'll change your flat tires.
    • Low tire pressure? ​​We'll pump your tires.
    • Dead battery? We'll jump start your vehicle.
    • Keys locked in your vehicle? ​​We'll help you get into your vehicle if you are locked out.
    • Need a safety escort to get back to your vehicle? We'll bring you to your vehicle parked in one of our facilities. If you are parked in a DASH lot, we'll pick you up and bring you to your vehicle after DASH operating hours. ​
    • Having trouble with the parking machines? ​​We'll troubleshoot the issues in real time and come to you to help.
    • Running on empty? We'll pick up gas and fuel you up. Though the refueling service is free, you have to pay for the fuel yourself. We sell it at market rate and are only able to refuel up to five (5) gallons.

    Comments or Concerns

    If you have any comments or concerns about the our parking services, please contact us at (616) 456-3290.