THE SIDEWALK DIVISION IS LOCATED AT CITY HALL - ENGINEERING DEPARTMENT
300 MONROE AVE NW, ON THE 5th FLOOR
HOURS OF OPERATION ARE 8:00AM - 4:00PM MONDAY - FRIDAY
SYSTEMATIC SIDEWALK REPAIR PROGRAM
SIDEWALK CONTINUATION PROGRAM
The continuation program fills in gaps in the sidewalk network by installing sidewalk where it previously did not exist. The program has placed sidewalk on:
COMPLAINT/OWNER REQUEST PROGRAM
In addition to the systematic sidewalk repair program, the City also inspects and fixes sidewalks that present a danger to pedestrians in response to complaints and owner requests. Examples of issues that are addressed by this program include missing sidewalk squares, trip hazards, and large holes. Sidewalk squares that have cracks or minor defects that are flat will not be repaired by this program, but by the systematic sidewalk repair program.
Due to the overwhelming number of repair requests logged after May 2014 when voters approved transferring sidewalk repair responsibilities from homeowners to the City, a permanent repair may happen a year out from the time of inspection. Until a permanent repair can be made, a temporary measure such as an asphalt patch may be used.
Citizens who have concerns regarding their walks can request an inspection by calling 311 or 456-3000, visiting 311’s website, or using 311’s mobile app.
SNOW REMOVAL COMPLAINTS
The City requires that public sidewalks be cleared of snow and ice within 24 hours following the precipitation event by the owner of the adjacent property. Complaints regarding sidewalks that have not been cleared within this timeframe may now be submitted online through the Inspection Services Portal. To do so, go to Online Inspection Services, click on the “Enforcement” tab, then click the “Report a Code Violation” link. Complainants will need the address of the property adjacent to the sidewalk that has not been cleared, and will need to provide a description of the complaint (e.g., ”snow covered sidewalk on west side of street”). Complainants may enter their contact information, but this is not required. Once the complaint has been submitted, it will be assigned a tracking number that can be used to follow the status of the complaint.
Before submitting a complaint, please wait at least 24 hours after the precipitation event to give the property owner time to clear the sidewalk, and to allow the City to focus its inspectors on valid complaints.
Can't open the forms above? Download a free version of Acrobat Reader.
For more information regarding updated licensed contractors, please contact our office at (616) 456-3458.
In order to ensure that sidewalks are clear of snow and ice so it is safe for public travel and use City Ordinance, Section 4.89, Chapter 52 provides that:
The occupant(s) or owner(s) of every property within the City shall clear any accumulation of ice or snow from the public sidewalks adjoining the property within twenty-four (24) hours of the accumulation. Sidewalks must be cleared:
§ From edge to edge
§ The length of the property
§ Down to bare pavement (salt may be helpful in removing compacted snow and ice)
If a property is found to be in non-compliance within forty-eight (48) hours of being notified by the City of such violation, the City may cause such ice and snow to be removed.