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     Enforcement Process

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    Housing Complaint- Deterioration of residential properties

    Utility/Hazard Complaint- Utility shut-off or a hazardous condition

    Nuisance Compliant- Trash, long grass, unsecured vacant buildings, inoperable vehicles, hazardous dead trees, and appliances being stored outside

    Commercial Building Complaint- Deterioration of commercial buildings

    Zoning Complaint- Residential or commercial property being used for zoning activities prohibited in the City's Zoning Ordinance

    Demolition- Severe fire damage and extreme deterioration of buildings  

    To Report a Complaint 
    Phone:   M-F  8am-11am & 1pm-3:30 pm
    (616) 456-3053
    *When reporting violations, please provide an accurate address along with the location and a short description of the complaint*

    Housing Complaint- Deterioration of residential buildings

    Enforcement Steps

    1. Complaint Received
    2. Notice of Complaint sent to owner within 5 days, asking owner to correct conditions within 21 days
    3. Inspection by City after 21 day Notice of Complaint time period
    4. Notice of Violation sent to owner giving up to 120 days to make repairs. Owner may appeal this notice. Administrative extension may be granted for up to six months. Housing Appeal Board may grant up to a one year extension from start of the case.
    5. Re-inspection by City
    6. Legal Action which may include Attorney Warning Letter, Misdemeanor Complaint, and/or Civil Infraction ticket
    7. Arraignment, plea (Guilty or Not Guilty)
    8. Pre-trial conference
    9. Trial
    10. Fine, court costs, probation
    11. Compliance
    12. Case Closed 
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    Utility/Hazard Complaint- Utility shut off or hazardous condition

    Hazards are conditions staff has determined likely to result in death, injury or illness of a person and/or severe damage to the property. Examples of hazards are water leaks through electrical fixtures, sewage inside a home and collapsing ceilings

    Enforcement Steps:

    1. Complaint received
    2. Ownership and responsibility determined
    3. Utility shut off confirmed or inspection of hazard made by City as soon as possible
    4. Utility Interruption Notice sent to owner ordering service restored in 24 hours, or a Notice of Violation to correct hazard within 5 to 10 days
    5. Re-inspection by City
    6. Condemnation may occur and tenants ordered to vacate if hazard or lack of utility remains uncorrected
    7. Short extension if repairs nearly complete
    8. Case review with City Attorney
    9. Legal Action which may include Attorney Warning Letter, Misdemeanor Complaint, and/or Civil Infraction ticket
    10. Arraignment
    11. Plea (Guilty or Not Guilty)
    12. Pre-trial conference
    13. Trial
    14. Sentencing investigation
    15. Fine, court cost, probation
    16. Sent to Probation Officer
    17. Compliance
    18. Case closed
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    Nuisance Complaint- Trash, long grass, unsecured vacant buildings, inoperable vehicles, hazardous dead trees, and appliances being stored outside

    Enforcement Steps:

    1. Complaint received
    2. Notice of Complaint sent to owner within 5 days asking to correct within 7 days (City may skip straight to Notice to Abate)
    3. Inspection by City
    4. Notice to Abate sent to owner or tenant giving 3 to 15 days to correct
    5. Re-inspection by City
    6. Vendor Work Order sent to vending company, or referral sent to Grand Rapids Police Dept. (vehicle cases**), City may choose to take owner to court in addition
    7. Vendor or GRPD removes nuisance
    8. Vendor work inspected
    9. Owner billed for costs plus admin fees
    10. Case closed

     **Vehicle cases include more than one unlicensed vehicle on private property and inoperable vehicles on private property. 

    NOTE:  For illegal parking and abandoned vehicles on the street call the Grand Rapids Police Department at 456-3310. 

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    Commercial Building Complaint- Deterioration of non-residential buildings only

    Enforcement Steps:

    1. Complaint received
    2. Notice of Complaint sent to owner within 5 days
    3. Inspection made by City
    4. Notice of Violation sent to owner giving 10-60 days to make repairs (owner has right to appeal within 20 days of the notice)
    5. Re-inspection by City
    6. Short extension if repairs nearly complete
    7. Re-inspection by City
    8. Short extension if repairs nearly complete
    9. Case review with City Attorney
    10. Warning of Prosecution (Attorney may extend for cause)
    11. Complaint sworn by Inspector Arraignment
    12. Arraignment
    13. Plea (Guilty or Not Guilty)
    14. Pre-trial conference
    15. Trial
    16. Sentencing investigation
    17. Fine, court costs, probation
    18. Sent to Probation Officer
    19. Compliance
    20. Case Closed 
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    Zoning Complaints- Residential or commercial property being used for zoning activities prohibited in the City's Zoning Ordinance

    Enforcement Steps:

    1. Complaint received
    2. Notice of Complaint sent to owner within 5 days asking to correct conditions within 21 days
    3. Inspection by City after 21 day Notice of Complaint time period 
    4. Notice of Violation sent to owner giving up to 120 days to make repairs.  Owner may appeal this notice.  Administrative extensions may be granted up to 6 months.  Housing Appeal Board may grant up to a one year extension from start of case.
    5. Re-Inspection by City
    6. Legal Action: may include Attorney Warning Letter, Misdemeanor Complaint, and/or Civil Infraction Ticket
    7. Arraignment, plea (Guilty or Not Guilty)
    8. Pre-trial conference
    9. Trial
    10. Fine, court costs, probation
    11. Compliance
    12. Case Closed
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    Demolition- Severe fire damage and extreme deterioration of buildings

    Enforcement Steps:

    1. Complaint or Fire Report
    2. Inspection made by City to justify condemnation/demolition
    3. Notice of Intent to Condemn sent to owner giving up to 30 days to begin repairs or arrange demolition (right to appeal within 20 days)
    4. Title search of all owners of record or interested parties
    5. Re-inspection by City
    6. Notice to Repair or Demolish sent to owner and other parties of interest giving 15 to 120 days for repair or demolition of building (owner may appeal and submit a rehabilitation plan)
    7. Re-inspection by City
    8. Extension for progress
    9. Bids for demolition
    10. Certification to demolish
    11. Notice of Intent to Demolish, 10-day warning sent to owner and all parties of interest
    12. Notice to Proceed to vendor gives 40 days for demolition to be completed
    13. Vendor work inspected by City
    14. Owner billed for costs   
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