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    Community Diversity

    Americans with Disabilities Act (ADA) Info
    The American with Disabilities Act (ADA) was enacted on July 26, 1990 as broad sweeping legislation to protect persons with disabilities from discrimination in employment, public services, public accommodations, telecommunications and relay services. More specifically, the law prohibits discrimination against qualified individuals with disabilities and individuals regarded as or having a record of being disabled.
     
    It is the policy of the City of Grand Rapids to not discriminate against an individual on the basis of disability in its programs and services. Continue reading to learn more about the Americans with Disabilities Act (ADA) and procedures for filing a public services complaint concerning disability with the City of Grand Rapids.
     
    Complaints filed based upon Title II of the American with Disabilities Act

    Title II of the American with Disabilities Act prohibits local governments from excluding a qualified individual with a disability from participation in or being denied the benefits of services, programs or activities provided by a public entity or being subjected to discrimination by such an entity.

    Complaint Procedures

    Filing a Title II complaint based upon disability in public services provided by the City of Grand Rapids.

    Title II of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from discrimination on the basis of disability in area of public services, programs or activities that are provided by the City of Grand Rapids. The complaint procedures have been designed to informally resolve complaints with the City of Grand Rapids involving allegations of discrimination in access to city programs and services for persons with disabilities under Title II of the ADA. All Title II governmental agencies are required to post notice informing the public of its ADA responsibilities. Alternative means of filing complaints will be made available for persons with disabilities upon request.

    Step 1: Deliver Your Complaint

    You or your designee may hand deliver or orally present your complaint to the supervisor or department head of the services or facility where the alleged violation occurred as soon as possible but no later than one hundred and eighty (180) calendar days after the occurrence.

    You should describe the alleged discriminatory act and provide information such as the location, date, name of parties involved, etc. The supervisor shall meet with you to discuss your complaint and possible resolution. Within ten (10) days after receiving your complaint, the supervisor shall reach a decision and inform you of his/her decision. The supervisor or department head shall document the complaint and take the necessary actions to reach a resolution.

    Step 2: Provide Notice to the ADA Coordinator of Any Unresolved Complaint

    If your complaint is not resolved at Step 1, you may submit your complaint to the ADA Coordinator identified below:

    Patti Caudill, Diversity & Inclusion Manager
    Office of Diversity & Inclusion, Rm. 840
    City of Grand Rapids
    300 Monroe, N.W.
    Grand Rapids, MI 49503
    Office: (616) 456-3027
    TDD: (616) 456-3210

    You should fill out the complaint form that has been attached to the complaint procedures. Alternative means of filing a complaint shall be provided upon request.

    Step 3: Resolution of Your Complaint

    Within ten (10) calendar days after reciept of the complaint, the ADA Coordinator will meet with you to discuss the complaint and possible resolutions. Within ten (10) calendar days after the meeting, the ADA Coordinator will provide you with a written reply (in alternate format if requested). The response will explain the position of the City of Grand Rapids and offer options for resolution of the complaint.

    Step 4: How to file an Appeal of the Decision

    If the response by the ADA Coordinator does not satisfactorily resolve your complaint, then you or your designee may file an appeal with the City Manager. The request for an appeal must be in writing (alternative filing means permissible by request), addressed to the City Manager, and must make specific reference to the actions at which the appeal is directed. Within ten (10) calendar days after receipt of the appeal, the City Manager or his/her designee will meet with you and the appropriate City staff to discuss the complaint and possible resolutions. If you fail to attend the meeting, then this will indicate the acceptance on your part of the ADA Coordinator's decision to the City Manager or his/her designee.

    Within ten (10) calendar days after the meeting with the City Manager or his/her designee a written response will be forwarded regarding your appeal, (in alternate format if requested) with a final resolution of the complaint.

    All written complaints received by the ADA Coordinator and appeals to the City Manger will be kept by the City of Grand Rapids for at least three years.

    Title II Complaint Form (PDF)


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